Privacy Policy
We value your privacy here at SageHarborPro
Information We Collect
When you contact us for corporate flower arrangements or gift services, we gather information you provide willingly. This includes your full name, company name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though payments are securely handled through our payment partners.
For our corporate clients, we may obtain extra business information such as company registration details, preferred delivery timings, and budget guidelines to tailor our service to your business requirements.
Our website automatically gathers certain technical information when you browse. This includes your IP address, browser type, device information, and how you navigate through the site. We use this data to improve site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
SageHarborPro respects your privacy and does not sell personal data to third parties. We share information only when necessary to provide our services or when required by law.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost importance and apply suitable technical and organizational safeguards to shield it. This involves safe data storage, encrypted communications, and restricted access to personal information inside our organization.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
We encrypt sensitive data transfers to safeguard information as it travels between your browser and our services.
Limited Access
Access is limited to staff with a legitimate need to handle your data in order to deliver services.
Although we employ robust security measures, no online transmission method is completely secure. We continually enhance our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Under applicable laws, you may be entitled to view, update, erase, or limit how your information is used.
To exercise these rights, contact us via the details at the end of this policy. We will reply within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and the purpose of collection.
typical Retention Periods:
- Customer contact and order information: three years after the final service interaction
- Payment transaction records: seven years to satisfy tax and accounting obligations
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Online Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our pages. Cookies help us remember your preferences and evaluate site performance.
You can adjust your cookie preferences in your browser settings. However, turning off certain cookies may affect how the site works. For detailed information about our cookie practices, please consult our Cookie Policy.
External Links
Our site may include links to third-party websites or services. This privacy policy applies solely to SageHarborPro and our site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect shifts in our practices, offerings, or legal obligations. When major changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
SageHarborPro Privacy Team
Floral Atelier, 10 Downing Street, London
London, United Kingdom SW1A 2AA
Email: [email protected]
Phone: +44 20 7920 1234
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.